A credit approval is valid for 30 days from the date of application.
TD Auto Finance partners with RouteOne and DealerTrack for application submission. RouteOne can also be accessed in TDAF Connect by selecting ACE via RouteOne under the Deals tab. TDAF Connect offers seamless integration with RouteOne and allows access to your portfolio data for collecting prospecting and payoff information.
TD Auto Finance’s Retail Credit Department is open to serve our dealers from coast to coast, seven days a week! The Retail Credit Department’s hours of operation (in all time zones) are as follows:
Monday - Friday: 9:00am - 8:00pm
Saturday: 9:00am - 6:00pm
Sunday: 10:00am - 6:00pm
Review our Retail Credit Reference Guide for a comprehensive list of information and documents that must be included when submitting a credit application.
TD Auto Finance does not require co-applicants. If an individual applicant does not qualify for credit in his or her own name, the dealer may submit a new application with a joint applicant. The co-applicant's credit bureau will be reviewed for credit worthiness. Note: Business applicants must have an individual co-applicant to be considered for credit.
A Notice to Co-signer form is required if all parties listed on the Contract are not listed on the title work. All Notice to Co-signer forms can be found on the Documents & State Requirements page.
You will receive an acknowledgement of receipt from TDAF in your RouteOne Deal Manager or your DealerTrack Application Status screen. You will receive an automated decision, or an advisement that your application is pending manual review.
There are a number of reasons why you have yet to receive a decision on a submitted application:
The following vehicles are ineligible for financing:
No. TD Auto Finance does not offer irregular payment plans.
TD Auto Finance will use NADA Gold Book “Clean Trade-In” for valuing used vehicle applications in all states, except Nevada, Washington, Oregon, California, Arizona, New Mexico, Montana, Utah, Idaho, Colorado, Wyoming and Hawaii, where Kelly Blue Book “Lending Value” is used for valuing used vehicle applications.
If a vehicle is not listed in either book, is one year old or newer and was purchased at an auction, the vehicle will be valued at the auction price. If a vehicle is not listed in either book, is one year old or newer and was not purchased at an auction, TDAF will use 85% of like factory invoice for imports, domestics and exotic units (example: Bentley & Ferrari) and deduct $0.15 for mileage greater than 15,000 miles. For Exotic, Specialty or limited edition vehicles with no available like invoice or trade-in values in NADA or KBB, auction price is acceptable and must be accompanied by an auction receipt less than 90 days old. If no auction receipt is available then 85% of the NADA Average Retail will be accepted. This value can be accessed by the dealer from the classic tab in NADA.
Applicants with a bankruptcy within the previous 36 months are ineligible for financing.
No. Customers with prior repossession(s) are ineligible for financing.
Contracts or titles in the name of a trust are not eligible for financing.
Power of Attorney forms must be submitted and approved by TD Auto Finance's legal department prior to the credit decision.
Business applicants must have an individual co-applicant to be considered for credit.
Yes. We finance both used and new vehicles.
TD Auto Finance offers flexible terms for used and new vehicles for qualified applicants. See our Retail Credit Reference Guide or Program Highlights Sheet on TDAF Connect for details. Irregular payment plans are not offered.
The minimum amount that can be financed is $7,500 based on unpaid cash balance. Contracts financed in New Jersey with an unpaid cash balance of $10,000 or less cannot exceed terms of 48 months.
TD Auto Finance's LTV policy is published in the Products & Services section.
Total back-end maximum:
For FICOs > or = to 680, the greater of 20% of invoice/book or $4,500
For FICOs <680, the greater of 15% of invoice/book or $3,500,
In each case, total advance not to exceed LTV and back-end maximum posted in the Products & Services section with a capped dollar amount by product:
Contracts with <70% front-end LTV are not eligible for GAP
Credit approvals are based on the “Unpaid Cash Balance”, which includes the following:
Cash price of the vehicle less cash down and trade-in allowance, plus accessories, Taxes, Fees, and most ancillary products. It does not include items TDAF considers Back-end, which are limited to GAP, Accident & Health, Credit Life and Service Contracts. Allowable fees, taxes and ancillary products differ by state and may be subject to state limitations.
Total back-end maximum equals:
For FICOs > or = to 680, the greater of 20% of invoice/book or $4,500
For FICOs < 680, the greater of 15% of invoice or $3,500
In each case, total advance not to exceed LTV+ Backend Maximums. Back-end products include:
Contracts with <70% front-end LTV are not eligible for GAP
To review an application’s stipulations, log in to TDAF Connect, click the Work Queue tab at the top and then the “Contracts Held” link. Alternatively, you may view the application’s open items within the RouteOne Deal Manager or the DealerTrack Application Status page.
Credit application approvals are subject to verification of information provided by the dealer and/or customer. Notwithstanding TD Auto Finance's review of any verification information provided by a dealer or customer, a dealer will remain responsible for the breach of any representation or warranty contained in the Retail Installment Contract and Lease Program Agreement, including, but not limited to, representations and warranties concerning the customer's identity and credit information.
Download and review the Retail Credit Reference Guide for more specific information on stipulations and acceptable documents.
The residency requirements are as follows:
Employment and Income requirements are assessed depending on the overall risk of the application. TD Auto Finance reserves the right to verify employment and income on all submitted applications.
All applications must include two personal references with verifiable addresses and phone numbers.
Funding representatives are available Monday through Friday 9:00 a.m. – 8:00 p.m. (Eastern) and Saturday from 9:00 a.m. – 2:00 p.m. (Eastern).
The following documents are required with the submission of a contract:
Sample list of Conditionally Required Forms (as applicable):
When submitting a contract package, the details make the difference. Please remember to:
Reminder to California dealers: if the contract was negotiated in a language other than English, you must send a completed Foreign Language Form.
The bundling of contract packages is acceptable provided that the RouteOne decision sheet or the DealerTrack application status page is the top separator of each deal. In addition, packages must be shipped via a service with tracking. Packages shipped via "regular" mail will not be accepted.
To review contracts that are in a “held” status, log in to TDAF Connect, click the Work Queue tab at the top and then the “Contracts Held” link. Alternatively, you may view the contract’s open items within the RouteOne Contract Manager or Dealer Track Contract Status page.
Funding representatives are available by dialing 800-200-1513 Option 2.
Contracts will be held if the structure of the contract does not match the approval given at the time the deal was submitted. To prevent delay, all structure changes should be performed before the contract is sent. Contracts will also be held if they are missing any necessary paperwork or accompanying forms. To review held contracts, log in to TDAF Connect, click the Work Queue tab at the top and then the "Contracts Held" link. Alternatively, you may view contract’s open items within the RouteOne Contract Manager or DealerTrack Contract Status page.
Once a contract is booked by TD Auto Finance, the funding for the contract, reserve and flat fees will be automatically deposited to your dealership bank account. Confirmations of booked contracts, including breakdowns of Contract Advance and Reserve amounts are visible in RouteOne Contract Manager and Dealer Track Contract Status list, and under the TDAF Connect EFT tab.
You are able to view contract status and open credit stipulations in RouteOne, DealerTrack and TDAF Connect. If you have general funding questions you can contact our Funding Department at 800-200-1513 Option 2.
All flat cancels require prior approval. Contact 800-200-1513 Option 2 to obtain approval and additional instruction. Flat cancels will be reviewed and approved on a case-by-case basis.
Once approved, a chargeback will automatically appear in EFT two days after the flat cancel is processed. Flat cancels do not require payment or payoff and dealers do not need to send a check. Just click “transmit” in the EFT Summary Screen to process the chargeback.
Any rate can be bought down for a fee. The non-refundable additional fee will be provided by the Retail Credit department. Buy down fees cannot be directly or indirectly charged or passed through to the customer.
The current reserve split is 80% / 20% with a maximum mark-up of 2% up to 72 months and 1.75% for 73+ months, not to exceed the state legal maximum.
Your reserve is calculated using the industry standard Ratio Method.
Our standard flat fee is 1% of the amount financed, not to exceed $500, for both new and used contracts. We also offer an Enhanced Flat Fee with details on our Program Highlights Sheet.
Booked contracts populate during the business day in the Advances Recap screen, Retail Reserves Screen (includes Flat Fees), and Adjustments To/From Dealer screen in EFT, accessed via TDAF Connect. Additionally, dealers may input payments, payoffs, etc. into the system. Behind the scenes, the system calculates a running total of credits TD Auto Finance owes to the dealer and the debits the dealer owes to TD Auto Finance and payments and/or payoffs the Dealer has entered into the system.
If the day’s total is a net credit (positive) amount owed to the dealer: At 8:00pm ET, an auto-transmit occurs. Dealers will see the details of the deposit the next business day in the EFT History Screens. Retail Advances and Reserves for contracts booked are credited at the same time.
If the day’s total is a net debit (negative) amount owed to TD Auto Finance: No auto-transmit occurs. TD Auto Finance will not debit a dealer’s bank account for a net debit amount. Dealers can see the net debit amount on the Summary screen the following day, along with any other funds that did not auto-transmit. Dealers must authorize a debit by manually transmitting.IMPORTANT: Because debit amounts are automatically offset against credits due to the dealer EACH BUSINESS DAY, dealers should not load payments, payoffs, etc. that they do not intend to transmit that day.
All finance reserves and flat fees paid to any dealer are subject to chargeback or offset, up to the full amount of the finance charges or flat fees (both standard and enhanced) advanced to dealer on said contracts: (a) upon prepayment of any contracts, default under any contracts and/or repossession or return of any vehicles subject to any contracts, but only until the later of (i) the date the customer has made six (6) monthly payments to TDAF under such contract or (ii) the sixth (6th) scheduled monthly payment due date under such contract; (b) in connection with dealer's indemnity, guaranty, repurchase and other obligations under its agreements with TDAF; and (3) in connection with a dealer's obligations under any endorsements to any contracts.
The Dealer Reserve Statement is systematically generated at the close of business following month-end (mailed directly to the dealership by the 5th business day of the month) and reflects all credit and debit entries which were processed on a retail account during the month. Each dealer number will receive a separate statement.You may also view an online version of the Reserve Statement in TDAF Connect on the second business day of the month. To do so, log in to TDAF Connect and navigate to Dealer Services>Reports>Statements>Retail Reserve.
The Dealer Reserve Statement provides details on each contract with recent reserve history. The statement includes the contract date, customer name, account number, transaction code and dollar amount specific to an activity. The statement also provides a "balance forward" from the previous statement and a "current balance in reserve account."
Payments and payoffs can be made on your customer's TD Auto Finance account through EFT on TDAF Connect. To obtain a payoff quote, log in to TDAF Connect, choose the PAYOFF option within Common Tasks and search with the customer's information. To send the payment or payoff, select the EFT link at the top, click Payments on the left and then click Payments (again) under Retail & Lease. Choose Y(yes) for payoff or N(no). Enter the account number or the last 8 of the VIN. Press submit. Next, the account pre-fills. Enter the amount of the payoff/payment and then click SUBMIT. Or, you may mail payments and payoffs:
TD Bank Lockbox
TD Auto Finance – 16039
6 Atlantis Way
Lewiston ME 04240
TD Auto Finance
PO Box 16039
Lewiston ME 04243-9520
Yes. Please offer all customers the opportunity to sign up for Automatic Payment. There are two ways to enroll.
1. At the Dealership, when purchasing a vehicle
2. At home, after taking delivery of the vehicle
Customers may choose to sign-up themselves, after leaving the dealership. This option is available for customers with an established account number. Please direct customers to TDAF.com.
To obtain a payoff quote, log in to TDAF Connect, choose the PAYOFF option within Common Tasks and search with the customer's information. Or, you may call 1-877-670-9967.
The most recent version of the LAW® contract is the preferred generic contract in every state. The LAW® contract brand is owned by Reynolds & Reynolds and can be purchased through www.reysource.com.
Additional documents may be required even when using a TD Auto Finance Accepted Credit application in an effort to ensure the same protections that are built in to the TD Auto Finance application.
View the Documents & State Requirements page on www.tdafdealer.com for a comprehensive list of dealer and funding documents. These documents are also available in TDAF Connect under Dealer Services/Documents & Notices.
You may download a sample Dealer Agreement from our Documents & State Requirements section.
Your Dealer Relationship Manager will provide you with a copy of your Dealer Agreement during the onboarding process.
A dealer with a signed Retail Installment Contract and Lease Program Agreement (Dealer Agreement) will have an assigned Dealer Relationship Manager. If the name of your Dealer Relationship Manager is needed, you may call Dealer Services at 1-800-200-1513.
A dealer with a signed Retail Installment Contract and Lease Program Agreement (Dealer Agreement) should direct all business questions to Dealer Services (1-800-200-1513). This team of experts will handle your questions quickly. Additionally, the FAQs should be able to provide answers to more generic policy questions.
You can contact Dealer Services at 1-800-200-1513.
Your dealership must have all licenses required by the dealer state as well as a Certificate of Good Standing in order to sell retail installment contracts to TD Auto Finance.
RemarketingEdge offers a suite of programs and services specifically designed for existing customers to help manage inventory. From grounding, to inspection and oversight of physical auction, RemarketingEdge uses proven, benchmarked processes to help customers sell inventory significantly faster than the competition and maximize the value of each vehicle asset.
A Remarketing product specifically for dealers, TDAF Remarketing Services offers a resource to help quickly and cost-effectively liquidate aged and excess inventory through TD Auto Finance's access to a large national network of physical auctions. All brands of vehicles are eligible with flexible guidelines on age, model type and mileage. Our dedicated Vehicle Remarketing Manager is on-site, ensuring prime lane placement, so inventory is represented front-and-center on sale day. Targeted marketing campaigns effectively attract the right audience -- a consistent base of dealers who are at auction ready to buy, not "just looking." This comprehensive program results in better exposure, increased demand and higher proceeds.
New program information and special program flyers are posted in RouteOne, DealerTrack and TDAF Connect for dealer view and download.
The Dealer Relationship Manager assigned to your account will keep you updated on the status of your dealership application. Our goal is to process your application in an efficient manner, however individual state agencies have various response times that may impact our processing time.
TDAF Connect is TD Auto Finance's proprietary dealer portal that can be accessed at www.tdafconnect.com. Dealers doing business with us can find the tools, and customer information to support their sales and financing efforts all on TDAF Connect.
As part of the onboarding process, you will receive a TDAF Connect System Authorization Form. Once this form has been processed, the System Administrator will receive a temporary user ID and password via email. The System Administrator must then log in to TDAF Connect and add themselves as a user. Please reference the TDAF Connect Guide for more specific information.
TDAF Connect supports Internet Explorer 6, 7, 8 and 9.
Download and review the TDAF Connect Guide which includes important information you need to know about TDAF Connect along with easy-to-follow instructions for completing key tasks.
The dealership System Administrator must log in to TDAF Connect, select the Administration tab at the top and then click the Add Users link on the left.
The dealership System Administrator must log in toTDAF Connect, select the Administration tab at the top and then click the Users link on the left. Select the user to be edited or removed and click the corresponding action button (either REMOVE or EDIT PROFILE).
You will find current TD Auto Finance leads by logging in to TDAF Connect and locating the My Referral section on the home page. For a more detailed view of customer leads, click on the Customer Management tab at the top and click on the Leads link.
Navigate to the TDAF Connect log in page, click the "I forgot my Password" link and follow the instructions.
Navigate to the TDAF Connect log in page, click the "I forgot my UserId" link and follow the instructions.
Once the System Administrator Authorization form has been completed and submitted, the System Administrator will receive a temporary user ID and password via email. The System Administrator must log in to TDAF Connect (www.tdafconnect.com) and then set themselves up as a user. See the TDAF Connect Guide for more details.
Users must log in to TDAF Connect with their user ID, password and dealership number.
Your Dealer Relationship Manager will provide you with a System Administrator form. For a sample, download the System Administrator Authorization form from our Documents & State Requirements section. The form is also available in TDAF Connect. Navigate to Dealer Services at the top and click on the Documents & Notices link.
The Dealer Principal or another person authorized by the dealership must sign the System Administrator Authorization form.
Yes. Your user ID and password will expire within 10 days if you are a new TDAF Connect System Administrator. Please log in to TDAF Connect as soon as you receive your temporary login information and be sure to change your password immediately.
Download the TDAF Connect Guide or call 1-800-200-1513 Option 3 if you require assistance with TDAF Connect.
No changes are needed by your DSP to utilize TDAF Connect.
EFT is TD Auto Finance's cash management system that enables cash flow activity between TD Auto Finance and a dealership’s bank account.
Booked contracts populate during the business day in the Summary and Authorization screen, which shows all Advances, Retail Reserves (including flat fees), Payments and Adjustments. Additionally, dealers may input payments, payoffs, etc. into the system and press "Authorize ALL". The system calculates a running net total (debit or credit) of authorized and required transactions in a pop up box after the “Authorize All” button is selected,on the Summary and Authorization screen.
If the day’s total is a net credit (positive) amount owed to the dealer: At 8:00 pm ET, an auto-transmit occurs. Dealers will see the details of the deposit the next business day in the EFT History Screen. Retail Advances and Reserves for contracts booked are credited at the same time.
If the day’s total is a net debit (negative) amount owed to TD Auto Finance: No auto-transmit occurs unless authorized by the dealer. TD Auto Finance will not automatically debit a dealer’s bank account for a net debit amount. Dealers can see the net debit amount on the Summary screen the following day, along with any other funds that did not auto-transmit. Dealers must select "Authorize All" for a debit to transmit.
IMPORTANT: Because debit amounts are automatically offset against credits due to the dealer EACH BUSINESS DAY, dealers should not authorize payments, payoffs, etc. that they do not intend to have transmitted that day. If there are other debit amounts that require authorization, but you don’t want certain payments/payoffs authorized those payments/payoffs should be deleted and entered again another day.
Dealers are able to view the amounts sent in the EFT History screen by 7:00 am ET the morning following a transmission. Three months of transaction detail is maintained in the dealer’s EFT History screen. If the dealer needs information on transmissions previous to the three month history, contact our Dealer Services Dept. by calling 1-800-200-1513, ext. 3.
When a dealer has a debit amount owing (due to payments, payoffs, adjustments or negative balance forward reserves) and there are credits that exceed the debit amount, TD Auto Finance will offset the debit amount against the credit amount. If the net result is a credit, an auto transmission occurs. If the net result is a debit, no auto-transmit occurs. Dealers must "Authorize ALL" for a debit amount to transmit to TDAF. This amount will be deducted from the dealer’s bank account.
NOTE: Please do not "Authorize" any payments or payoff amounts you do not intend to have transmitted that day. Once authorized, the payments/payoffs will be automatically offset against any credit for the day. If there are other debit amounts that require authorization, but you don’t want certain payments/payoffs authorized those payments/payoffs should be deleted and entered again another day.
Dealers must push the "Authorize ALL" button to authorize TD Auto Finance to debit monies from the dealer’s bank account when amounts due to TDAF are not offset against credits. These debits are usually for customer payments or pay-offs, but can also result from Reserve or flat fee chargebacks or other adjustments.
Payments/Payoffs can be entered, authorized, changed, deleted and reauthorized in EFT until 7:30 pm ET.
This identifies amounts owed to TDAF (examples include Flat Cancels for Advance and Fee Reversals; Dealer Reserve Settlements; Negative NSF Adjustments). Required transactions will continue to be offset against the transactions for the day only if the net result is a credit balance. If the day’s net result is negative, dealers need to press “Authorize All” for the Summary to transmit.
No. Pushing the "Authorize ALL" button authorizes a debit for no more than the net amount shown on the Summary screen.
Yes. If there are offsetting credits, TDAF will debit less than the dealer authorizes.
Current day transactions will appear on the Summary and Authorization screen in the Pop up box after “Authorize All” is pressed. This includes Advances, Retail Reserves (including flat fees), Payments and Adjustments.
Contracts booked after 8:00 pm ET will auto-transmit the evening of the next business day if the amount due is a net positive. If the amount due is a net negative, the dealer must push “Authorize All.”
The dealer must "Authorize" all payments/payoffs by selecting “Authorize All”.NOTE: If you don’t intend for payments or payoff amounts to transmit that day delete those payment(s) / payoff(s) as once a payment or payoff is authorized, TDAF will offset the amount against any credit due to the dealer and/or take a net debit from the account. Once you press “Authorize All” you can still add, delete or change payment(s) / payoff(s) prior to 7:30 pm ET.
You sign up for access to EFT as part of the dealer onboarding process. Your TDAF Connect System Administrator will manage access to EFT.
For any changes to your existing dealership EFT banking accounts, please contact Dealer Services at 1800-200-1513.
Log in to TDAF Connect and select the EFT link within the top navigation. From there, review the left navigation for additional EFT-related options.
To troubleshoot this issue you can maximize your screen, increase the screen resolution to 1024x768 pixels or ensure TDAF Connect's zoom level (in the bottom-right of the screen) is set to 100%.
Dealers can enter payments/payoffs and authorize, change, delete and reauthorize payments/payoffs manually between 7:00 am – 7:30 pm ET M-F, Bank holidays, Saturdays and Sundays excluded (US & Canada).
Automated Funding Transmission occurs at 8:00 pm ET M-F, Bank holidays, Saturdays and Sundays excluded (US & Canada)
Discounted funding will be transmitted on the current day if done prior to 8:00 pm. Discounting that occurs after 8:00 pm will be processed the next business day.
Log in to TDAF Connect, click the EFT tab. The system will bring you to the EFT Summary and Authorization screen. The bank account and routing number are available in the upper-left section of this screen.
This means that an EFT option has not been activated in the user's profile. The System Administrator must edit the user's profile to include "EFT Primary" (which will allow the user to enter information and to "Authorize All" transactions). To edit a user's profile, log in to TDAF Connect, click the User Link under the Administration tab at the top, select the user and then click the EDIT PROFILE button.
The System Administrator must edit the user's profile for EFT to be "EFT Helper." The "EFT Primary" and "EFT Primary with CMA" will allow users to enter information and "Authorize All" transactions (authorize a debit to the dealer’s bank account). To edit a user's profile, the System Administrator should log in to TDAF Connect, click the Administration tab at the top, click the Users link on the left, select the user and then click the EDIT PROFILE button.
Log in to TDAF Connect, select the EFT tab at the top, the system will bring you to the EFT Summary and Authorization page. You can view an advance for a particular customer the day a contract is booked under the Advances section. You can view a previous day’s funding of a customer by choosing the History link. Then complete the criteria for your search.
You can view the Acquisition Fee, if applicable, for a customer that is booked that day in EFT by logging in to TDAF Connect, clicking the EFT tab at the top. The system will bring you to the EFT Summary and Authorization page. You can view an acquisition fee for a particular customer, if applicable under the Adjustments section.
This occurs on weekends and on bank holidays. Everything that was submitted that day will be saved for the next business day's transmission. These transactions can be authorized the next business day. Messages regarding holidays appear as an Alert on TDAF Connect.
A transaction will post to your dealership’s bank account the next business day after an EFT transmission.
Contact the ACH department of your bank to verify receipt of the previous day's transmission. Transmissions may be "hung up" between your bank's ACH department and the local branch of your bank.
If further help is required, call Dealer Services at 1-800-200-1513.
Balance Forwards can be viewed within TDAF Connect. Log in, click the Dealer Services tab, then Reports and finally, Retail Reserves. Choose the current month in the Criteria screen to display the previous month-end statement.
DealerTrack is a web-based credit application management system that aggregates multiple finance sources into a single access point for dealers. Access DealerTrack's website for more information. Note: DealerTrack is also available via the Deals tab in TDAF Connect.
Applications you have submitted via DealerTrack will be managed under the "Application Status" menu in DealerTrack.
DealerTrack connects to many financing sources. Contact DealerTrack to find out if your lender(s) accept applications from DealerTrack.
Contact DealerTrack directly with all questions.
You may contact DealerTrack directly at 1-877-357-8725. Or, you can begin the enrollment process online at the DealerTrack website.
Visit DealerTrack's Site Requirements page for details on computer settings.
Contact DealerTrack Support at 1-877-357-8725 or visit DealerTrack's Support and Training page to receive DealerTrack training.
RouteOne is a web-based credit application management system that aggregates multiple finance sources into a single access point for dealers. Access RouteOne's website for more information. Note: RouteOne is also available via the Deals tab in TDAF Connect.
Applications you have submitted via RouteOne will be managed through the "Application Manager" in RouteOne. Log in to TDAF Connect, select the Deals tab and then click the "ACE via RouteOne" link to access RouteOne.
RouteOne connects to many financing sources. Contact RouteOne to find out if you lender(s) accept applications from RouteOne.
Contact RouteOne directly with all questions.
Your dealership will be signed up for access to RouteOne as part of the dealer on-boarding approval package.
You may also contact RouteOne directly at 1-866-933-0663.
RouteOne's easy-to-use custom reporting tools will help uncover new ways to manage your business profitably. Track and analyze finance source performance as well as your own dealership in real or near-real time. Visit www.routeone.com for more information.
Visit RouteOne's System Requirements page for details on computer settings.
You may also contact the RouteOne technical support desk at 1-866-768-8301 or email them at R1support@routeone.com to receive RouteOne training.
Contact RouteOne Sales Support at 1-866-933-0663 or email them directly at email@example.com to receive RouteOne training.
Retail only: When a payoff is transmitted via EFT and the loan is satisfied, the title request is automatically generated and is mailed out within 72 hours. Dealers may request a title by calling the Dealer Hotline at 1-866-730-4343. Customers may call Customer Service at 1-800-556-8172 to request a title.
Contact the Dealer Hotline at 1-866-730-4343 to check the status of a title or lien release. Customers should contact Customer Service at 1-800-556-8172 for their title and lien release questions.